Soul Alchymi Opulence (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect and process the following types of personal information:
Information you provide directly
- Name
- Email address
- Phone number
- Any information submitted through contact forms, booking forms, or email communication
Information collected automatically
When you visit our website, we may automatically collect certain information such as:
- IP address
- Browser type and version
- Pages visited
- Time and date of visits
- Website usage data through analytics tools
This helps us understand how visitors use our website and improve our services.
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries or messages you send us
- Provide and manage our services
- Process bookings or appointments
- Improve our website and user experience
- Send updates or relevant communications (only if you have opted in)
We will never sell or rent your personal information to third parties.
3. Legal Basis for Processing
Under UK data protection law, we rely on the following legal bases to process your personal data:
- Consent – when you voluntarily provide information or opt in to communications
- Legitimate interest – to operate and improve our website and services
- Contractual necessity – when processing is required to deliver a service you have requested
4. Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic.
Cookies are small files stored on your device that help websites function effectively.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.
5. Third-Party Services
We may use trusted third-party services to operate parts of our website, such as:
- Website analytics (e.g. Google Analytics)
- Payment processors
- Booking or scheduling systems
- Email marketing platforms
These providers only receive the information necessary to perform their services and are required to protect your data.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
When data is no longer required, it will be securely deleted.
8. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data
- Restrict or object to how we process your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
9. External Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Soul Alchymi Opulence
Email: contactsoulopulence@gmail.com
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. The latest version will always be available on this page.
